Refunds and exchanges require a VALID sales receipt within time limits below.
Neither credit card receipts or statements, nor bank statements are acceptable.
Guarantees / Warranties
Indoor Flowering Plants – GUARANTEED for 14 days.
Trees, Shrubs, and Hardy Roses – GUARANTEED for 1 year. All trees are sold with a metal identification band. Removal of this band prior to the expiration of the 1 year guarantee voids the guarantee. Please see 1 Year Guarantee Brochure for complete details.
Cedars and Specialty items – NOT GUARANTEED – Guaranteed for the growing season in which it was purchased, through to the first hard frost. Customer must return the plant.
Annuals – NOT GUARANTEED due to their sensitive nature. If you have purchased too many or changed your mind and the plants are in perfect condition, we may accept a return within 7 days.
Tropical Plants (and tropical hanging baskets) – GUARANTEED for 90 days. Please see 90 Day Tropical Guarantee brochure for complete details.
Perennials and Vines – GUARANTEED for the growing season in which purchased, through to the first hard frost. Customer must return the plant.
Sod – GUARANTEED if installation is correct and timely; and proper watering practices are followed. Customer must return the sod for a credit or replacement. Sunnyside is not responsible for sod that does not take due to improper installation or watering practices. Over purchases may be returned within 24 hours.
Non Perishable and Hard Goods – must be returned in good condition, in its original package within 30 days of purchase. There are NO returns on “Final Sale” items.
Artificial Christmas Trees – 1 year structural warranty, 1 year electrical warranty. A receipt and the tree must be presented for any warranty claims.
Patio Furniture – 1 year limited warranty, please see patio furniture brochure for complete details. A receipt and invoice must be presented for any warranty claims
Refunds and exchanges require a VALID sales receipt, within time limits above.
Customer must bring in the affected plant and till receipt for any Plant Guanrantees.
There are NO CASH REFUNDS on Plant Guarantees, a store credit will be issued. Replacement stock is NOT Guaranteed!
Effective November 8, 2010